bak88's Privacy Policy

bak88 ("we", "us", or "the platform") is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect your personal information when you use our website and related services, how that information is processed, and the circumstances under which it may be shared with third parties.

By creating an account or using our platform, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions. If you disagree with any part of this Policy, please refrain from using our platform.

We reserve the right to update this Policy at any time. Changes will take effect from the date of publication. For significant changes, we will make reasonable efforts to notify you by email.

bak88 collects only the information necessary to provide our services. The information we collect falls into the following two main categories:

Information You Provide Directly

Information you voluntarily provide during account registration and use of our services:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport — for KYC verification)
• Financial information: bKash / Nagad / Rocket / Upay number or bank account details
• Content of communications with customer support

Automatically Collected Information

Information that is automatically collected while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Page visit history, clicks, and navigation patterns
• Login time, session duration, and approximate location data
• Data collected through cookies and similar tracking technologies
• Gaming and betting activity logs (bet, win, and loss history)

bak88 uses your information for the following purposes. Each purpose is specific and reasonably justified:

Account Management and Service Delivery

We need your information to create, verify, and maintain your account. It is essential for confirming identity, verifying age (ensuring 21+), and preventing fraud.

Processing Financial Transactions

Your financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is required to enforce the minimum ৳300 deposit and ৳1,000 withdrawal rules.

Customer Support and Communication

Information is used to help our 24/7 live chat and email support team resolve your issues promptly. It is also used to send important service notifications and account security alerts.

Platform Improvement

By analysing your usage patterns, we improve platform performance, add new games and features, and enhance the overall user experience.

Security and Compliance

Information is analysed to prevent fraud, money laundering, and other illegal activities. It is also used to identify and address excessive gaming behaviour under our responsible gaming policy.

bak88 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

Service Provider Partners

Necessary information is shared with trusted technology and payment partners who assist in operating our platform. These partners work on our behalf and are contractually bound to uphold our privacy standards.

Legal Obligations

Information may be disclosed to meet legal obligations arising from valid orders or directions from a competent court or regulatory authority. In such cases, we will disclose only the minimum amount required.

Fraud Prevention

Information may be shared with relevant authorities in the investigation of serious fraud or illegal activity, which is necessary to protect the interests of all platform users.

Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance of any such change.

bak88 uses cookies and similar technologies to improve your platform experience. Cookies are small data files stored on your device.

Essential Cookies

These cookies are essential for the platform's basic functionality — they are used to maintain login sessions, perform security checks, and protect financial transactions.

Analytics Cookies

Analytics cookies are used to understand how the platform is used, helping us improve the quality of our services. Data from these cookies is generally aggregated and anonymised.

Preference Cookies

These cookies store your language preference, display settings, and other personalised preferences so you do not have to set them up again each time you log in.

You can disable cookies through your browser settings, but doing so may prevent some platform features from working properly.

bak88 has adopted industry-standard technical and procedural measures to protect your information:

• SSL Encryption: All data transmissions are secured with SSL/TLS technology, preventing third-party access during data exchange.
• Encrypted Storage: Sensitive information stored on our systems (passwords, financial details) is kept in encrypted form.
• Restricted Access: Only authorised personnel may access your information, and only for specific purposes.
• Security Audits: Regular security assessments and testing are conducted to identify and address potential vulnerabilities.
• Firewall and Anti-Fraud Systems: Automated systems monitor for suspicious activity at all times.

However, no data transmission over the internet is 100% secure — we take every precaution, but we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to log out from unfamiliar devices.

bak88 retains your information only for as long as necessary — no longer. We consider the following factors when determining specific retention periods:

• All information is retained for as long as your account remains active.
• Even after an account is closed, financial and identity-related information is retained for a specified period as required by applicable legal obligations.
• Transaction history is retained as needed for financial audits and dispute resolution.
• Once the applicable legal retention period expires or the specific purpose is fulfilled, information is securely deleted or anonymised.

As a bak88 user, you have the following rights over your own information:

Right of Access

You may request a copy of the information stored in your account. We will respond to this request within a reasonable time.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly through your account settings.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be deletable where legal obligations or ongoing disputes apply.

Right to Object to Processing

You may object to your information being used for a specific purpose. This right applies in particular to direct marketing.

Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly used format.

bak88 strictly does not provide services to anyone under the age of 21. Our platform is for individuals aged 21 or above only.

Age is verified at the time of registration and we do not knowingly collect information from minors. If we become aware that a minor's information has been collected, we will immediately close that account and delete the information.

If you believe a minor is using our platform, please let us know at [email protected].

Our platform includes certain third-party gaming software providers — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others. These providers may have their own privacy policies.

Payment processing uses the systems of bKash, Nagad, Rocket, Upay, and banking partners. When data is transmitted to these systems, the respective institution's own policies also apply.

We do not control the privacy practices of third parties and are not responsible for their policies. We recommend reading the privacy policy of any third-party service before using it.

bak88 may update this Privacy Policy as needed. Changes will take effect from the date of publication on the website.

For significant changes, we will make reasonable efforts to send advance notice to your registered email. Continued use of the platform after any changes will be considered acceptance of the updated Policy.

We recommend reviewing this page regularly, paying particular attention to the "Last Updated" date shown at the top of the page.